Guest Experience Concierge - Free Meals & Staff Rates

Dalata Hotel Group plc; Glasgow; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Job summary

Dalata Hotel Group plc is seeking a Receptionist to warmly greet guests and manage registrations at our Scottish property. You will answer inquiries, handle payments, update guest records, and coordinate reservations in a fast-paced hotel setting.

The role emphasizes excellent customer service, adaptability to shift patterns, and professional communication with guests and team members. We offer development opportunities and a supportive team environment.

Qualifications

• Excellent customer service skills.
• Strong communication abilities in person and over the phone.
• Flexibility with shifts including mornings and evenings.
• Ability to work independently and take initiative.
• Capable of remaining calm and performing well under pressure.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about facilities and local tourist information.
• Ensure the security of room keys.
• Update guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Communication

Flexibility

Initiative

Calm under pressure

Job description

Dalata Hotel Group plc is seeking a Receptionist to warmly greet guests and manage registrations at our Scottish property. You will answer inquiries, handle payments, update guest records, and coordinate reservations in a fast-paced hotel setting.

The role emphasizes excellent customer service, adaptability to shift patterns, and professional communication with guests and team members. We offer development opportunities and a supportive team environment.