Guest Experience Host – Front Desk & F&B Support

Accorhotel; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates

Accor Academy

Wellbeing support

Global opportunities across 5000+ hot.

Diversity & Inclusion initiatives

Growth opportunities

Job summary

Novotel Glasgow is seeking a guest-focused team member to deliver outstanding hospitality across front-of-house functions. You will assist with check-in/out, breakfast, bar and night operations while supporting Reservations and Back Office teams.

Fluency in English is essential, and you will be trained to maintain the highest service standards. Join the Accor network and enjoy opportunities for growth, development through Accor Academy, and benefits supporting wellbeing and inclusivity across

Qualifications

• Service-focused and guest-centric approach.
• Experience delivering customer service in fast-paced hospitality settings.
• Clear, professional communication with guests.
• Familiarity with hotel management systems.
• Willingness to work across Front Office, Food & Beverage and Reservations.
• Proactive problem-solving and can-do attitude.
• Remain calm and organised when handling multiple tasks.
• Attention to detail and commitment to high service standards.
• Team player who collaborates well with colleagues.
• Fluent English required for guest interaction.
• Professional appearance befitting a hotel reception.

Responsibilities

• Support guests throughout their stay from arrival to departure.
• Assist across Food & Beverage outlets, Breakfast, Bar and Night shifts.
• Provide back-office and reservations support when needed.
• Continuously improve service quality and guest satisfaction.

Skills

Service-focused personality

Customer service experience in hospit

Excellent communication & interp.

Proficiency with hotel management sys

Flexibility across Front Office, F&B,

Problem-solving abilities & proactive

Calm & organised under pressure

Attention to detail & high standards

Team player

Fluency in English

Professional appearance & demeanor

Tools

PMS software

Job description

Novotel Glasgow is seeking a guest-focused team member to deliver outstanding hospitality across front-of-house functions. You will assist with check-in/out, breakfast, bar and night operations while supporting Reservations and Back Office teams.

Fluency in English is essential, and you will be trained to maintain the highest service standards. Join the Accor network and enjoy opportunities for growth, development through Accor Academy, and benefits supporting wellbeing and inclusivity across