Reception Team Member

Accor; Glasgow; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discounted hotel rates worldwide

Accor Academy learning and development

Wellbeing support

Career growth across 5000 hotels

Diversity & inclusion initiatives

Job summary

Novotel Glasgow, part of the Accor network, is hiring a Reception Team Member. The role involves multi-tasking across check-in/out, guest assistance, and supporting F&B and Reservations in a fast-paced environment. You will be fluent in English and able to maintain high service standards with a positive, proactive attitude.

We offer a 5-shift full-time pattern, a welcoming team, and opportunities to grow within Accor’s global network across 5,000 hotels in over 100 countries.

Qualifications

• Service-focused personality is essential.
• Proven customer service experience in hospitality or similar fast-paced environment.
• Excellent communication and interpersonal skills with the ability to engage guests professionally.
• Proficiency with hotel management systems and general IT literacy.
• Flexibility and adaptability to work across multiple departments (Front Office, Food and Beverage, Reservations).
• Strong problem-solving abilities and a proactive can-do attitude.
• Ability to remain calm and organised when managing multiple tasks simultaneously.
• Attention to detail and commitment to maintaining high standards of service.
• Team player mentality with the ability to collaborate effectively with colleagues.
• Fluency in English for guest interaction.
• Professional appearance and demeanour befitting a hotel reception environment.
• Previous experience using Opera Cloud.

Responsibilities

• Assist guests with check-in and check-out and respond to requests.
• Support Food & Beverage outlets and Reservations when needed.
• Provide welcoming, professional guest interactions across all touchpoints.
• Collaborate across Front Office, F&B, and Reservations to ensure smooth operations.
• Continuously improve service quality and hotel standards.

Skills

Customer service

Communication

Multitasking

IT literacy

Teamwork

English fluency

Calm under pressure

Guest interaction

Tools

Opera Cloud

Job description

Company Description

Title: Reception Team Member

Hours: Full Time - 5 shifts over 7 days

Pay Rate: £12.73 Per Hour

Shift Patterns

• Early: 6:50am - 3:10pm
• Midd: 12:00pm - 8:20pm
• Late: 2:50pm - 11:10pm

Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As Part Of Our Team You Can Have

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Reception Team Member, you…

Have the ability to multi-task and have a can-do attitude in this exciting fast-paced environment.

Flexible and always ready to assist at any stage of the guests’ stay, from check-in to check-out and everything in between.

This may include working in the Food and Beverage outlets including Breakfast, Bar, Night and supporting the Reservations and Back Office Teams when needed.

As a passionate individual, you will be dedicated to continuously improving the quality of the hotel's services.

A Little More Information

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Our hotel offers 141 rooms, meeting rooms, gym, sauna, steam room and food & beverage facilities

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Qualifications

Your experience and skills include:

• Service-focused personality is essential
• Proven customer service experience in a hospitality or similar fast-paced environment
• Excellent communication and interpersonal skills with the ability to engage guests professionally
• Proficiency with hotel management systems and general IT literacy
• Flexibility and adaptability to work across multiple departments (Front Office, Food and Beverage, Reservations)
• Strong problem-solving abilities and a proactive can-do attitude
• Ability to remain calm and organised when managing multiple tasks simultaneously
• Attention to detail and commitment to maintaining high standards of service
• Team player mentality with the ability to collaborate effectively with colleagues
• Fluency in English (as mentioned, this is essential for guest interaction)
• Professional appearance and demeanour befitting a hotel reception environment
• Previous experience using Opera Cloud

Additional Information

One more thing…

By working at the Novotel Glasgow you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.