Reception Team Member

Accorhotel; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates

Accor Academy

Wellbeing support

Global opportunities across 5000+ hot.

Diversity & Inclusion initiatives

Growth opportunities

Job summary

Novotel Glasgow is seeking a guest-focused team member to deliver outstanding hospitality across front-of-house functions. You will assist with check-in/out, breakfast, bar and night operations while supporting Reservations and Back Office teams.

Fluency in English is essential, and you will be trained to maintain the highest service standards. Join the Accor network and enjoy opportunities for growth, development through Accor Academy, and benefits supporting wellbeing and inclusivity across

Qualifications

• Service-focused and guest-centric approach.
• Experience delivering customer service in fast-paced hospitality settings.
• Clear, professional communication with guests.
• Familiarity with hotel management systems.
• Willingness to work across Front Office, Food & Beverage and Reservations.
• Proactive problem-solving and can-do attitude.
• Remain calm and organised when handling multiple tasks.
• Attention to detail and commitment to high service standards.
• Team player who collaborates well with colleagues.
• Fluent English required for guest interaction.
• Professional appearance befitting a hotel reception.

Responsibilities

• Support guests throughout their stay from arrival to departure.
• Assist across Food & Beverage outlets, Breakfast, Bar and Night shifts.
• Provide back-office and reservations support when needed.
• Continuously improve service quality and guest satisfaction.

Skills

Service-focused personality

Customer service experience in hospit

Excellent communication & interp.

Proficiency with hotel management sys

Flexibility across Front Office, F&B,

Problem-solving abilities & proactive

Calm & organised under pressure

Attention to detail & high standards

Team player

Fluency in English

Professional appearance & demeanor

Tools

PMS software

Job description

Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

Have the ability to multi-task and have a can-do attitude in this exciting fast-paced environment.

Flexible and always ready to assist at any stage of the guests’ stay, from check-in to check-out and everything in between.

This may include working in the Food and Beverage outlets including Breakfast, Bar, Night and supporting the Reservations and Back Office Teams when needed.

As a passionate individual, you will be dedicated to continuously improving the quality of the hotel's services.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Our hotel offers 141rooms, meeting rooms, gym, sauna, steam room and food & beverage facilities

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Qualifications

Your experience and skills include:

• Service-focused personality is essential
• Proven customer service experience in a hospitality or similar fast-paced environment
• Excellent communication and interpersonal skills with the ability to engage guests professionally
• Proficiency with hotel management systems and general IT literacy
• Flexibility and adaptability to work across multiple departments (Front Office, Food and Beverage, Reservations)
• Strong problem-solving abilities and a proactive can-do attitude
• Ability to remain calm and organised when managing multiple tasks simultaneously
• Attention to detail and commitment to maintaining high standards of service
• Team player mentality with the ability to collaborate effectively with colleagues
• Fluency in English (as mentioned, this is essential for guest interaction)
• Professional appearance and demeanour befitting a hotel reception environment

Additional Information

One more thing…

By working at the Novotel Glasgowyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.