Guest Experience Host – Front Desk & Events

WSH Group; Greater London; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a Friend Bonus Scheme

24-hour personal helpline forEmployees

Choices discounts platform

Training Academy

Job summary

Portico is seeking a Guest Services Ambassador near Moorgate to join a globally recognised law firm’s new workplace. You will be the first friendly face guests see, delivering a warm, confident welcome and supporting reception, events and switchboard duties.

This role suits someone who thrives on movement and human connection in a fast-paced environment. You’ll help shape the culture of the brand-new space and ensure every interaction is inclusive, engaging and memorable.

Qualifications

• Naturally warm, confident, and people-focused.
• Experienced in customer service, hospitality, or front-of-house roles.
• Skilled in communication, organisation, and problem-solving.
• Comfortable juggling multiple tasks while staying calm and polished.
• Passionate about delivering exceptional service and creating meaningful connections.
• Familiar with room booking systems and workplace coordination.

Responsibilities

• Delivering a 5* welcome experience from the moment guests arrive.
• Supporting reception, events, and switchboard operations with professionalism and flair.
• Building strong relationships with internal teams and external visitors.
• Managing room reservations and ensuring spaces are set up to the highest standard.
• Staying agile and adaptable to the changing needs of the day.
• Creating a warm, inclusive, energising atmosphere throughout the workplace.

Skills

Customer service

Hospitality

Communication

Organization

Problem solving

Multitasking

People skills

Tools

Room booking systems

Job description

Portico is seeking a Guest Services Ambassador near Moorgate to join a globally recognised law firm’s new workplace. You will be the first friendly face guests see, delivering a warm, confident welcome and supporting reception, events and switchboard duties.

This role suits someone who thrives on movement and human connection in a fast-paced environment. You’ll help shape the culture of the brand-new space and ensure every interaction is inclusive, engaging and memorable.