Premium Reservations & Guest Services Coordinator

WSH Group; Greater London; Presencial; GBP 24.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Choices discounts & benefits platform

Training Academy

Descripción de la vacante

Portico is seeking an exceptional Reservations Coordinator to join our Guest Services team near Moorgate Station. You will be the first point of contact for room booking enquiries and switchboard operations, coordinating meetings, internal bookings, and visitor requirements to deliver a premium hospitality experience.

The role focuses on creating a fast-paced, customer-first environment with a culture of quiet luxury, inclusion, and exemplary service.

Formación

• Experience within a structured customer service, hospitality, reception, reservations, or guest services environment.
• Excellent communication skills, both verbal and written.
• Strong organisational and time management abilities, with the capacity to prioritise effectively.
• A professional, confident, and approachable manner.
• A proactive mindset with strong problem-solving and critical-thinking skills.
• The ability to remain calm and composed in a busy, fast-paced environment.
• A genuine passion for delivering an exceptional customer experience.
• Flexibility and a team-focused approach to supporting operational requirements.
• Experience within a law firm, corporate environment, or professional services organisation would be advantageous but is not essential.

Responsabilidades

• Manage all meeting room and event space reservations efficiently and accurately.
• Act as the first point of contact for incoming calls via the switchboard, handling enquiries professionally and courteously.
• Work collaboratively with Reception and wider Guest Services teams to ensure a seamless customer journey.
• Coordinate internal and external booking requests, ensuring all requirements are captured and communicated effectively.
• Respond to queries promptly, providing solutions with professionalism, empathy, and attention to detail.
• Support the day-to-day flow of Guest Services operations and contribute to maintaining high service standards.
• Build positive relationships with clients, visitors, and internal stakeholders.
• Champion a culture of exceptional hospitality and customer care.

Conocimientos

Customer service

Hospitality

Communication

Organisational skills

Time management

Problem-solving

Calm under pressure

Team player

Relationship building

Descripción del empleo

Portico is seeking an exceptional Reservations Coordinator to join our Guest Services team near Moorgate Station. You will be the first point of contact for room booking enquiries and switchboard operations, coordinating meetings, internal bookings, and visitor requirements to deliver a premium hospitality experience.

The role focuses on creating a fast-paced, customer-first environment with a culture of quiet luxury, inclusion, and exemplary service.