Guest Experience Host - Front Desk Concierge

Front Of House; Greater London; On-site; GBP 28,000; Full time

Job summary

A local hospitality company is seeking a Front Desk Receptionist to join the pre-opening team at Hotel Indigo K West Shepherd's Bush. You will provide warm welcomes, manage check-ins and check-outs, and assist guests with local tips and requests. The ideal candidate should have customer service experience, strong communication skills, and the ability to work shifts, including weekends. This role offers a competitive salary of £27,900 and various perks, including discounts and development opportunities.

Benefits

Pension with company contributions

50% discount in restaurants and Spa treatments

Complimentary stay after passing probation

Healthcare cash plan

Interest-free season ticket loan

Free meals on duty

World-class development programmes

Bike to work scheme

Qualifications

• Friendly, confident, and cool under pressure.
• Ability to interact with guests and understand their needs.
• Flexibility to work evenings, nights, weekends, and public holidays.

Responsibilities

• Greet each guest warmly and manage check-ins and check-outs.
• Assist with local tips, dinner bookings, and billing queries.
• Engage with guests, especially IHG Rewards Club members.
• Process bookings, payments, and manage reservations.
• Maintain guest records and liaise with housekeeping.
• Ensure adherence to hotel policies and guest privacy protocols.

Skills

Great communication and problem-solving skills

Previous front office, reception, or customer service experience

Tech-savviness

Attention to detail

Collaborative, team-focused attitude

Flexibility to work shifts

Passion for hospitality and guest experience

Tools

Hotel systems (Opera Cloud)

Job description

A local hospitality company is seeking a Front Desk Receptionist to join the pre-opening team at Hotel Indigo K West Shepherd's Bush. You will provide warm welcomes, manage check-ins and check-outs, and assist guests with local tips and requests. The ideal candidate should have customer service experience, strong communication skills, and the ability to work shifts, including weekends. This role offers a competitive salary of £27,900 and various perks, including discounts and development opportunities.