Guest Experience Host — Flexible Hours & Perks

Zoological Society of London; Dunstable; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Contributory pension

Flexible working

25 days annual leave

Life assurance from day one

Employee wellbeing support

Staff zoo tickets

Cycle to work

Season ticket loans

Job summary

ZSL is recruiting a Visitor Services Host to welcome guests at Admissions, assist in Retail, and engage families in the Hullabazoo play area. You will uphold high service standards, act as a ZSL ambassador, and handle visitor inquiries with professionalism across all weather and busy periods.

The role requires flexible availability, including weekends and bank holidays, with interviews planned in December 2026 and start in January 2027.

Qualifications

• Confident working in front-of-house roles, including outdoors in all weather.
• Strong written and verbal communication skills.
• Reliable and adaptable, with notice for weekend/evening shifts.
• Proactive, collaborative and customer-focused.
• Committed to equality, diversity and inclusion, aligned with ZSL values.

Responsibilities

• Deliver outstanding customer service across all Visitor Services functions.
• Represent ZSL with professionalism and enthusiasm and participate in training.
• Serve as first point of contact for visitor enquiries and resolve issues.
• Adhere to policies including GDPR and Health & Safety for a safe environment.
• Promote open communication within the Visitor Services team and share insights.

Skills

Front-of-house

Customer service

Communication

Adaptability

Teamwork

Job description

ZSL is recruiting a Visitor Services Host to welcome guests at Admissions, assist in Retail, and engage families in the Hullabazoo play area. You will uphold high service standards, act as a ZSL ambassador, and handle visitor inquiries with professionalism across all weather and busy periods.

The role requires flexible availability, including weekends and bank holidays, with interviews planned in December 2026 and start in January 2027.