Visitor Expereince Host - 35 hours

Rapport Guest Services; Greater London; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Exclusive travel discounts

Grocery discounts

Cash rewards

Life assurance

Contributory pension scheme

Wellness programmes

Employee Assistance Programme

Digital GP services

Extensive learning and development

Job summary

Rapport Guest Services in London is seeking a Visitor Experience Host to engage visitors with warmth and professionalism. This full-time role offers 35 hours per week across 5 days, including weekends. The ideal candidate will be confident communicating with diverse guests and comfortable guiding visitors through their experience.

Shifts typically run 9am–6pm with occasional evenings for events. The hourly rate is £16.00, with benefits and opportunities for growth within a leading guest services

Qualifications

• Warm, approachable personality with ability to engage visitors.
• Excellent communication skills adaptable to diverse audiences.
• Positive, enthusiastic attitude and willingness to go the extra mile.
• Calm and professional under busy, visitor-facing conditions.

Responsibilities

• Be a welcoming, visible and engaging presence, creating fantastic first impressions for every visitor.
• Engage with visitors through friendly interactions and help them enjoy their visit.
• Guide visitors, provide information and answer questions throughout their experience.
• Support families and visitors needing assistance, ensuring inclusivity and enjoyment for all.
• Keep visitors informed about timings, queues and access arrangements.
• Manage visitor admissions in line with ticketing and access procedures.
• Anticipate needs and resolve queries with positive solutions.
• Maintain a clean, welcoming environment across the attraction.
• Follow health and safety procedures and support emergency protocols.
• Collaborate with colleagues to ensure a seamless experience for guests.

Skills

Outgoing personality

Excellent communication

Customer-focused

Positive attitude

Professional appearance

Team player

Job description

Visitor Experience Host

London | £16.00 per hour Do you have a natural flair for connecting with people? Are you outgoing, enthusiastic and passionate about creating memorable experiences?

We are looking for a confident and personable Visitor Experience Host to join our team at a prestigious visitor attraction in London.

Contract type: Full-time, permanent

Hours: 35 hours per week

Working days: 5 days out of 7, including weekends and bank holidays. The attraction operates seven days a week.

Shifts: Predominantly 9am–6pm, with occasional evening and early morning shifts to support events.

Hourly rate: £16.00 per hour

What will you be doing?

• Be a welcoming, visible and engaging presence, creating fantastic first impressions for every visitor.
• Bring the visitor experience to life through friendly interactions, enthusiasm and a genuine interest in helping people enjoy their visit.
• Engage confidently with visitors of all ages and backgrounds, making everyone feel welcome, comfortable and valued.
• Provide helpful information, answer questions and confidently guide visitors throughout their experience.
• Support families, children, older visitors and anyone requiring additional assistance, ensuring an inclusive and enjoyable experience for all.
• Keep visitors informed about timings, queues, access arrangements and important information.
• Manage visitor admissions in line with ticketing and access procedures.
• Anticipate visitor needs, take ownership of queries and find positive solutions to any challenges.
• Maintain a clean, organised and welcoming environment throughout the attraction.
• Follow health and safety procedures and support emergency protocols when required.
• Work collaboratively with colleagues to ensure a seamless experience and contribute to a positive team environment.

You Will Ideally Have

• A warm, outgoing and approachable personality, with the confidence to strike up conversations and engage with visitors.
• A genuine passion for people and creating memorable customer experiences.
• Excellent communication skills and the ability to adapt your approach to different audiences.
• A positive, enthusiastic and can-do attitude, with a willingness to get involved and go the extra mile.
• Confidence working in a busy, visitor-facing environment where no two days are the same.
• The ability to remain calm, professional and solution-focused when dealing with questions or challenges.
• A proactive approach, with the confidence to use your initiative and anticipate visitor needs.
• A smart and professional appearance, with excellent interpersonal skills.
• The flexibility to work across a seven-day operation, including weekends and bank holidays.

Previous experience in customer service, hospitality, retail, tourism, visitor attractions, hotels or premium leisure environments would be advantageous. Most importantly, we want someone who genuinely enjoys interacting with people.

You will also share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.

What will you get?

• Financial Benefits: Exclusive travel and grocery discounts, cash rewards and life assurance.
• Future Security: Contributory pension scheme.
• Health & Wellbeing: Wellness programmes, Employee Assistance Programme and digital GP services.
• Career Growth: Extensive learning and development opportunities.
• Celebrate Excellence: Recognition through our WOW Awards for outstanding performance.
• Community Support: One paid day off each year to support a cause you care about.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally.

As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are passionate about creating inclusive workplaces where everyone feels valued, supported and empowered to thrive.

We are also proud to be a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.