Operations Host – Guest Services & F&B | 33 Days Holiday

Wild Planet Trust; Newquay; A distancia; GBP 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days holiday pro-rata

Free uniform

Top-tier training

Free zoo entry for family

Food and retail discounts

Free staff parking

Employee Assistance Programme

Descripción de la vacante

Wild Planet Trust’s Newquay Zoo location is seeking two Operations Hosts to join our Guest Services and Food & Beverage teams on a permanent basis. The role spans admissions, retail and cafe duties, requiring flexibility across weekends and varied shifts.

As a frontline team member, you’ll welcome visitors, answer queries, serve food and drinks, and help ensure a memorable guest experience from arrival to departure.

Formación

• Candidates must hold Level 2 Food Hygiene or be willing to obtain it.
• Experience in food & beverage or hospitality is preferred.
• Good knowledge of allergens and food safety best practices.

Responsabilidades

• Greet and assist visitors, delivering warm, professional welcome.
• Provide excellent customer service and handle guest enquiries confidently.
• Prepare and serve food and beverages across restaurants, kiosks and catering outlets.
• Assist with stock control, rotation and minimizing waste.
• Operate admissions areas, process tickets and assist with memberships and promotions.
• Support retail operations including merchandising and sales transactions.
• Maintain high standards of cleanliness and safety across front-of-house areas.

Conocimientos

Food hygiene knowledge

Customer service

Communication

Team player

Cash handling

Educación

Level 2 Food Hygiene Certificate

Herramientas

Cash register tills

Descripción del empleo

Wild Planet Trust’s Newquay Zoo location is seeking two Operations Hosts to join our Guest Services and Food & Beverage teams on a permanent basis. The role spans admissions, retail and cafe duties, requiring flexibility across weekends and varied shifts.

As a frontline team member, you’ll welcome visitors, answer queries, serve food and drinks, and help ensure a memorable guest experience from arrival to departure.