Guest Experience Host - Flexible Hours & Free Zoo Tickets

Zoological Society of London (ZSL); Whipsnade; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Pension up to 12%

Flexible working options

25 days annual leave + bank holidays

Life assurance from day one

Wellbeing support

Staff tickets and discounts

Cycle2Work scheme

Job summary

ZSL is seeking a Visitor Services Host to welcome guests at Admissions, support the Retail outlets and help families enjoy the Hullabazoo play area. Shifts include weekends and bank holidays, with advance notice to plan personal time.

Strong communication and teamwork are essential as you represent ZSL and contribute to a safe, positive visitor experience across our sites. January 2027 start with interviews in December 2026.

Qualifications

• Excellent customer service and communication skills.
• Ability to work front-of-house and in busy environments.

Responsibilities

• Welcoming guests at Admissions with a friendly approach.
• Assisting in Retail outlets and Hullabazoo play area as needed.
• Delivering high standards of visitor service and resolving enquiries.
• Adhering to policies, health & safety and GDPR.

Skills

Front-of-house

Customer service

Communication

Teamwork

Job description

ZSL is seeking a Visitor Services Host to welcome guests at Admissions, support the Retail outlets and help families enjoy the Hullabazoo play area. Shifts include weekends and bank holidays, with advance notice to plan personal time.

Strong communication and teamwork are essential as you represent ZSL and contribute to a safe, positive visitor experience across our sites. January 2027 start with interviews in December 2026.