Guest Experience Host — Flexible Hours, Events & Entertainment

Tenpin Ltd (part of Ten Entertainment Ltd); Colchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tenpin Treats

Retailer discounts

Free bowling for family and friends

Free food

Enhanced maternity/paternity/adoption

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance - 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) in Colchester is seeking a Customer Service Assistant to deliver an excellent guest experience. You will manage reception bookings, answer enquiries, host events, serve food and drinks, and help keep the centre inviting and efficient.

Responsibilities span across Laser Arena, Escape Rooms, karaoke rooms and children's parties. The role requires confidence, energy, and a positive attitude, with full training provided.

Qualifications

• Able to work in a fast-paced environment.
• Excellent customer service and communication.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised and a strong team player, with good attention to detail.

Responsibilities

• Manage reception bookings and enquiries.
• Host events, serve food and drinks.
• Keep the centre clean, welcoming and running smoothly.
• Work across Laser Arena, Escape Room experiences, karaoke rooms and children's parties.

Skills

Customer service

Communication skills

Team player

Flexible hours

Job description

Tenpin Ltd (part of Ten Entertainment Ltd) in Colchester is seeking a Customer Service Assistant to deliver an excellent guest experience. You will manage reception bookings, answer enquiries, host events, serve food and drinks, and help keep the centre inviting and efficient.

Responsibilities span across Laser Arena, Escape Rooms, karaoke rooms and children's parties. The role requires confidence, energy, and a positive attitude, with full training provided.