Customer Experience & Events Host - Flexible Hours

Tenpin Ltd (part of Ten Entertainment Ltd); Northampton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free bowling for family and friends

Free food

Retailer discounts

Best Doctors

Life assurance

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) in Northampton is seeking a Customer Service Assistant to provide an exceptional customer experience across our family entertainment centre. You will manage reception bookings, answer enquiries, identify sales opportunities, host events, and serve food and drinks while keeping the centre clean and welcoming.

You\'ll work across departments—from Laser Arena to Escape Rooms and karaoke rooms—ensuring smooth daily operations.

Qualifications

• Excellent customer service and communication skills.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised and a strong team player.

Responsibilities

• Manage reception bookings and answer enquiries.
• Identify sales opportunities and host events.
• Serve food and drinks and keep the centre clean and welcoming.
• Work across departments (Laser Arena, Escape Rooms, Karaoke rooms) to ensure smooth operations.

Skills

Customer service

Communication skills

Team player

Flexible hours

Job description

Tenpin Ltd (part of Ten Entertainment Ltd) in Northampton is seeking a Customer Service Assistant to provide an exceptional customer experience across our family entertainment centre. You will manage reception bookings, answer enquiries, identify sales opportunities, host events, and serve food and drinks while keeping the centre clean and welcoming.

You\'ll work across departments—from Laser Arena to Escape Rooms and karaoke rooms—ensuring smooth daily operations.