Guest Experience & Events Host

Harri; Cambridge; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Tenpin Treats

Free Bowling for family and friends

Free Food

Enhanced Maternity, Paternity, Adopti

Medicash HealthCare

Job summary

Tenpin Cambridge is seeking a Customer Service Assistant to deliver an excellent guest experience by managing reception bookings, answering enquiries, and hosting events.

You will work across Laser Arena, Escape Rooms, karaoke rooms and children's parties, serving food and drinks and keeping the centre clean and welcoming. The role requires energy, confidence and a positive attitude, with fully flexible hours including evenings and weekends.

Qualifications

• Must be 16+ with full-time compulsory education completed.
• Ability to deliver excellent guest service in a fast-paced environment.
• Fully flexible including evenings and weekends.
• Enthusiastic, confident and proactive in customer interactions.

Responsibilities

• Manage reception bookings and guest enquiries.
• Identify sales opportunities and host events.
• Serve food and drinks and keep the centre clean and welcoming.
• Collaborate across departments to run activities (Laser Arena, Escape Rooms, karaoke).

Skills

Customer service

Communication

Energy & attitude

Flexibility

Tools

Booking system

Job description

Tenpin Cambridge is seeking a Customer Service Assistant to deliver an excellent guest experience by managing reception bookings, answering enquiries, and hosting events.

You will work across Laser Arena, Escape Rooms, karaoke rooms and children's parties, serving food and drinks and keeping the centre clean and welcoming. The role requires energy, confidence and a positive attitude, with fully flexible hours including evenings and weekends.