Electronic Gaming Host: Guest Experience Leader

Grosvenor Casinos; Stoke-on-Trent; On-site; GBP 12,000 - 18,000; Full time

Job summary

Grosvenor Casinos in Stoke-on-Trent is seeking an enthusiastic Electronic Gaming Host to greet guests on the electronic gaming floor and deliver memorable, customer‑centered service. You will foster a welcoming, energetic atmosphere and ensure each guest feels valued and entertained.

This role requires a positive attitude, strong customer service skills, and flexibility to work nights and weekends in a 24/7 casino environment. Training and ongoing development are provided to help you thrive.

Qualifications

• Experience of working successfully in a hospitality role.
• A positive attitude, great customer service and social skills.
• A willingness to be a team player, ensuring high customer service standards are delivered.
• An understanding of the overall standard of the electronic gaming offer within the unit and its impact on the business.

Responsibilities

• Greet and attend to guests on the electronic gaming floor, creating a welcoming atmosphere.
• Deliver thoughtful service to ensure each guest feels valued and entertained.
• Contribute to a vibrant, high-energy gaming environment and encourage return visits.
• Support colleagues during busy periods and maintain high standards across shifts (including nights and weekends).

Skills

Hospitality experience

Customer service

Positive attitude

Team player

Job description

Grosvenor Casinos in Stoke-on-Trent is seeking an enthusiastic Electronic Gaming Host to greet guests on the electronic gaming floor and deliver memorable, customer‑centered service. You will foster a welcoming, energetic atmosphere and ensure each guest feels valued and entertained.

This role requires a positive attitude, strong customer service skills, and flexibility to work nights and weekends in a 24/7 casino environment. Training and ongoing development are provided to help you thrive.