Electronic Gaming Host - Guest Experience Lead (24/7)

Rank Group; Greater Manchester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Prime city-centre location

Leadership development and progression

Rewards & recognition program

Team events

People-first culture

Job summary

Grosvenor Casinos, part of The Rank Group, seeks a welcoming Electronic Gaming Host to create memorable guest experiences on our gaming floor. You will greet guests, attend to their needs and contribute to a lively, high-energy environment.

Applicants must be 18+, have the right to work in the UK, and be flexible to work nights and weekends in a 24/7 casino setting. This is a pivotal, customer-focused hospitality role within Grosvenor Manchester Soames.

Qualifications

• Experience in hospitality or guest-facing roles.
• Excellent customer service and communication skills.
• Flexible to work 24/7 including nights and weekends.
• Willingness to be a team player and maintain high standards.

Responsibilities

• Welcome and assist guests on the electronic gaming floor.
• Deliver engaging and memorable guest experiences.
• Maintain high service standards and contribute to a vibrant atmosphere.
• Support the team to ensure smooth operation across shifts.

Skills

Hospitality experience

Customer service

Team player

Positive attitude

Job description

Grosvenor Casinos, part of The Rank Group, seeks a welcoming Electronic Gaming Host to create memorable guest experiences on our gaming floor. You will greet guests, attend to their needs and contribute to a lively, high-energy environment.

Applicants must be 18+, have the right to work in the UK, and be flexible to work nights and weekends in a 24/7 casino setting. This is a pivotal, customer-focused hospitality role within Grosvenor Manchester Soames.