Worthing Gaming Venue Team Member - Guest Experience

MERKUR Casino UK; Worthing; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday (including Bank HOLIDa

Quarterly Bonus Scheme

Excellent Career ProgressionOpportunit

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots in Worthing is seeking a Team Member to welcome customers and deliver a great gaming experience. You will contribute to a friendly atmosphere, adhere to brand standards and participate in ongoing training to be the best you can be.

The role offers 40 hours per week with a pay rate of £12.84–£13.84 per hour, plus a night rate of £13.84 per hour between 23:00 and 06:00. Training is provided to help you succeed."

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Demonstrated ability to deliver excellent customer service.
• Willingness to learn and develop within the role.

Responsibilities

• Ensure venue housekeeping is maintained to a high standard, including cleaning gaming equipment and surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and raise any concerns per policy.
• Assist with administration and ensure accuracy where required.
• Support promotions to run smoothly and contribute to guest satisfaction.
• Maintain high personal presentation and adhere to brand dress code.
• Acquire product knowledge to guide customers through their journey.

Skills

Customer service

Attention to detail

Flexibility

Willingness to learn

Job description

MERKUR Slots in Worthing is seeking a Team Member to welcome customers and deliver a great gaming experience. You will contribute to a friendly atmosphere, adhere to brand standards and participate in ongoing training to be the best you can be.

The role offers 40 hours per week with a pay rate of £12.84–£13.84 per hour, plus a night rate of £13.84 per hour between 23:00 and 06:00. Training is provided to help you succeed."