Guest Experience Team Member - Brighton

Merkur Slots UK Limited; Brighton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday (including Bank Holyds

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance Discounts with high-st

Employee assistance programme

Job summary

MERKUR Slots UK Ltd is seeking a Team Member for our Brighton venue. The role involves greeting customers, delivering friendly service, and contributing to a welcoming gaming environment. You will work a rota including weekends and Bank Holidays, with both daytime and evening shifts.

Full training will be provided to help you excel in a fast-paced retail/hospitality setting. We value excellent communication, reliability and a passion for customer satisfaction.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Experienced delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated to work both daytime and evening shifts.

Responsibilities

• Maintain venue housekeeping to a high standard, including cleaning gaming equipment, floors, walls and other surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and note any suspicious or disruptive activity.
• Assist with administrative tasks to achieve 100% accuracy.
• Help ensure promotions run smoothly and are successful.
• Ensure customer service aligns with company standards and results in customer satisfaction.
• Own and resolve problems, escalating as appropriate per the complaints policy.
• Interact with customers during shifts and log interactions according to policies.
• Maintain a high standard of personal presentation and adhere to brand dress code.

Skills

Retail/hospitality/gambling experience

Customer service skills

Flexible with shifts

Job description

MERKUR Slots UK Ltd is seeking a Team Member for our Brighton venue. The role involves greeting customers, delivering friendly service, and contributing to a welcoming gaming environment. You will work a rota including weekends and Bank Holidays, with both daytime and evening shifts.

Full training will be provided to help you excel in a fast-paced retail/hospitality setting. We value excellent communication, reliability and a passion for customer satisfaction.