Guest Experience Host – Arcade Hospitality (Birmingham)

F1 Arcade; Birmingham; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

50% food & drink discount

Complimentary off-peak racing for you

GP 24/7 access

Dental/health and Wellbeing plans

Maternity/Paternity pay

Team discount platform

Financial wellbeing platform

28 days holiday incl. BH

Refer a friend scheme

Job summary

F1 Arcade in Birmingham is seeking a friendly Receptionist to greet guests and create a positive first impression. You will handle inquiries, manage reservations and walk-ins, and coordinate with the kitchen and bar to ensure timely service.

Experience in hospitality or entertainment is advantageous, and a proactive, guest‑focused attitude is essential. We offer a 50% team discount on food and drink, complimentary off‑peak racing, 28 days holiday, and wellbeing and financial benefits.

Qualifications

• Greet guests and create a positive first impression.
• Answer questions, address concerns, and escalate with urgency.
• Coordinate with kitchen and bar to ensure timely delivery.
• Manage reservations and walk-ins to maintain smooth flow.

Responsibilities

• Be the friendly face that greets every guest, creating a positive and exciting first impression.
• Handle guest questions, concerns, or complaints with professionalism and urgency.
• Communicate effectively with the kitchen and bar to ensure accurate and timely delivery.
• Help manage reservations and walk-ins efficiently to keep the guest flow running smoothly.

Job description

F1 Arcade in Birmingham is seeking a friendly Receptionist to greet guests and create a positive first impression. You will handle inquiries, manage reservations and walk-ins, and coordinate with the kitchen and bar to ensure timely service.

Experience in hospitality or entertainment is advantageous, and a proactive, guest‑focused attitude is essential. We offer a 50% team discount on food and drink, complimentary off‑peak racing, 28 days holiday, and wellbeing and financial benefits.