Reception Host - PT

F1 Arcade; Birmingham; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

50% food & drink discount

Complimentary off-peak racing for you

GP 24/7 access

Dental/health and Wellbeing plans

Maternity/Paternity pay

Team discount platform

Financial wellbeing platform

28 days holiday incl. BH

Refer a friend scheme

Job summary

F1 Arcade in Birmingham is seeking a friendly Receptionist to greet guests and create a positive first impression. You will handle inquiries, manage reservations and walk-ins, and coordinate with the kitchen and bar to ensure timely service.

Experience in hospitality or entertainment is advantageous, and a proactive, guest‑focused attitude is essential. We offer a 50% team discount on food and drink, complimentary off‑peak racing, 28 days holiday, and wellbeing and financial benefits.

Qualifications

• Greet guests and create a positive first impression.
• Answer questions, address concerns, and escalate with urgency.
• Coordinate with kitchen and bar to ensure timely delivery.
• Manage reservations and walk-ins to maintain smooth flow.

Responsibilities

• Be the friendly face that greets every guest, creating a positive and exciting first impression.
• Handle guest questions, concerns, or complaints with professionalism and urgency.
• Communicate effectively with the kitchen and bar to ensure accurate and timely delivery.
• Help manage reservations and walk-ins efficiently to keep the guest flow running smoothly.

Job description

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

We’re looking for a

Receptionist to join our team at our

Birminghamlocation.

Key Responsibilities of the Receptionist:

• Be the friendly face that greets every guest, creating a positive and exciting first impression.
• Handle guest questions, concerns, or complaints with professionalism and urgency.
• Communicate effectively with the kitchen and bar to ensure accurate and timely delivery.
• Help manage reservations and walk-ins efficiently to keep the guest flow running smoothly.

If you have experience in the below too that would be advantageous:

• Previous experience within a hospitality or entertainment setting.

What we can offer you:

Great team discount of 50% off food & drink at any time for you and up to 3 friends.

• Complimentary off-peak racing for you and up to 3 friends.
• Access to GP 24/7.
• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £1000.
• Enhanced maternity & paternity pay.
• Team discount platform, including gym memberships and retail discounts.
• Financial wellbeing platform.
• Holiday entitlement of 28 days including bank holidays.
• Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch guest experiences then the race is on, you in?