Guest Experience Associate - Front Desk & F&B

Adagio Aparthotels; Birmingham; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Career Development

Training

Employee Benefits

Dynamic Work Environment

Welcoming Team

Job summary

Adagio Aparthotels Birmingham is seeking a friendly front desk Host to welcome guests, foster loyalty and maintain the highest standards of guest relations.

You will anticipate guest needs, handle feedback, inform guests about services, and assist with food and beverage service while upholding our brand image. Previous hospitality experience and a customer-focused mindset are essential. Join our inclusive team in Birmingham for a dynamic workplace and career growth opportunities.

Qualifications

• Previous experience in a similar role or a customer-focused role is required.

Responsibilities

• Welcome Guests
• Foster Loyalty
• Prioritize Guest Relations
• Anticipate Needs
• Handle Feedback
• Maintain Brand Image
• Inform Guests
• Assist with Food & Beverage Service
• Handle Administration

Skills

Customer service

Guest relations

Job description

Adagio Aparthotels Birmingham is seeking a friendly front desk Host to welcome guests, foster loyalty and maintain the highest standards of guest relations.

You will anticipate guest needs, handle feedback, inform guests about services, and assist with food and beverage service while upholding our brand image. Previous hospitality experience and a customer-focused mindset are essential. Join our inclusive team in Birmingham for a dynamic workplace and career growth opportunities.