Guest Experience Host – 24/7 Casino

Grosvenor Casinos; Coventry; On-site; GBP 18,000 - 21,000; Full time

Job summary

Grosvenor Casinos Coventry is seeking a frontline Receptionist to warmly welcome guests, manage the reception area and set the tone for a vibrant guest experience. You will engage with guests, provide friendly service, and help maintain a lively, customer-focused atmosphere in a fast-paced casino environment.

The role requires flexibility for night shifts and weekends, with a strong emphasis on hospitality and proactive guest care. 18+ and right to work in the UK are required.

Qualifications

• Experience in a hospitality or customer-facing role.
• Willingness to work night shifts and weekends.
• Must be 18+ and have the right to work in the UK.
• Polished communication and friendly demeanour.

Responsibilities

• Greet guests warmly and manage the reception area.
• Provide excellent customer service to casino guests.
• Support other team members to ensure smooth operations.

Skills

Hospitality experience

Customer service

Positive attitude

Flexible (night/weekends)

Job description

Grosvenor Casinos Coventry is seeking a frontline Receptionist to warmly welcome guests, manage the reception area and set the tone for a vibrant guest experience. You will engage with guests, provide friendly service, and help maintain a lively, customer-focused atmosphere in a fast-paced casino environment.

The role requires flexibility for night shifts and weekends, with a strong emphasis on hospitality and proactive guest care. 18+ and right to work in the UK are required.