Guest Experience Host – Casino Front Desk

Grosvenor Casinos; Cardiff; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free on site parking

Team food perks

Two staff rooms

Recognition & rewards

Regular team social events

Job summary

Grosvenor Casino Cardiff is a fast-paced, city-centre venue where a welcoming receptionist helps set the tone for guests' experiences each day.

You will greet guests, manage check-in/check-out, and assist with inquiries, contributing to a memorable first impression and smooth guest flow throughout shifts.

The role operates in a 24/7 casino environment and requires flexibility to work night shifts and weekends; candidates must be 18+ with the right to work in the UK.

Qualifications

• Experience in hospitality or frontline roles.
• Flexible to work nights and weekends.
• Must be 18+ and have right to work in the UK.

Responsibilities

• Greet guests with a warm, friendly welcome and set the tone for the guest experience.
• Assist guests with check-in/out and answer enquiries courteously.
• Maintain a vibrant, engaging reception area and support the team as needed.

Skills

Hospitality experience

Customer service

Night shifts

Job description

Grosvenor Casino Cardiff is a fast-paced, city-centre venue where a welcoming receptionist helps set the tone for guests' experiences each day.

You will greet guests, manage check-in/check-out, and assist with inquiries, contributing to a memorable first impression and smooth guest flow throughout shifts.

The role operates in a 24/7 casino environment and requires flexibility to work night shifts and weekends; candidates must be 18+ with the right to work in the UK.