Guest Experience Host — 24/7 Casino Reception

Grosvenor Casinos; West of England; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Prime central Bristol location

Free secure parking

Weekend food options

Lively team social calendar

Friendly, supportive environment

Job summary

Grosvenor Casinos Bristol is seeking a Receptionist to greet guests with a welcoming smile and energetic hospitality. You’ll set the tone for every guest’s visit, ensuring a positive first impression and a memorable experience in a vibrant 24/7 environment.

You’ll entertain guests and create an engaging atmosphere, going beyond standard reception duties to ensure guests feel valued and well cared for throughout their stay. Flexibility for nights and weekends is essential.

Qualifications

• Positive attitude and a welcoming demeanour.
• Experience in hospitality or customer-facing roles.
• Ability to work night shifts and weekends in a 24/7 casino.
• Legally eligible to work in the UK (18+).

Responsibilities

• Set the tone for guests as they enter the venue with a warm, genuine welcome.
• Engage with guests to enhance their experience and deliver high-quality service.
• Create a memorable, engaging atmosphere that exceeds guest expectations on every shift.
• Ensure interactions are friendly, efficient and value guests’ time and comfort.

Skills

Positive attitude

Hospitality experience

Night shift flexibility

Customer service

Job description

Grosvenor Casinos Bristol is seeking a Receptionist to greet guests with a welcoming smile and energetic hospitality. You’ll set the tone for every guest’s visit, ensuring a positive first impression and a memorable experience in a vibrant 24/7 environment.

You’ll entertain guests and create an engaging atmosphere, going beyond standard reception duties to ensure guests feel valued and well cared for throughout their stay. Flexibility for nights and weekends is essential.