Casino Receptionist: Guest Experience Host (Night Shifts)

Grosvenor Casinos; Newcastle Emlyn; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free on-site parking

50% off food

Paid breaks

Night shift premium (£1/hr)

Team social events

Job summary

Grosvenor Newcastle is seeking a friendly Receptionist to welcome guests and set the tone for every visit. You’ll greet arrivals, answer enquiries and help guests feel valued from the moment they step through the door.

In a busy 24/7 casino environment, you’ll deliver an engaging, high-energy service, manage check-ins, and support the team with a positive, can-do attitude while delivering excellent guest experiences.

Qualifications

• Experience in hospitality required.
• Strong customer service and communication skills.

Responsibilities

• As a Receptionist, greet guests with a welcoming smile and friendly demeanor, setting the tone for the visit.
• Answer enquiries at the reception and provide accurate information to guests and colleagues.
• Assist with check-in/check-out and help manage guest flow during busy periods.
• Contribute to a positive, high-energy atmosphere and support the team to deliver excellent guest experiences.

Skills

Hospitality experience

Customer service

Job description

Grosvenor Newcastle is seeking a friendly Receptionist to welcome guests and set the tone for every visit. You’ll greet arrivals, answer enquiries and help guests feel valued from the moment they step through the door.

In a busy 24/7 casino environment, you’ll deliver an engaging, high-energy service, manage check-ins, and support the team with a positive, can-do attitude while delivering excellent guest experiences.