Guest Experience Front Desk Specialist

Woodlake Trails; Southminster; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday discount across parks

Restaurant discount for you and family

Eye test voucher

Employee assistance programme

Gym memberships

Mortgage advice

Company pension

Job summary

Park Holidays UK is seeking a Receptionist with excellent communication and a passion for customer service. The role is based at Steeple, Southminster, Essex, and involves greeting guests, handling bookings, and providing information on park facilities.

You'll support reservations, operate the phone system, and maintain a welcoming reception. A DBS check is required; prior front-of-house experience is desirable. Benefits include staff discounts and career development opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Passion for customer service and a friendly, approachable manner.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Reception/front-of-house experience desirable but not essential.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration on Park Vision as directed by Holiday Sales Manager.
• Provide information on park activities, facilities and local services.
• Offer an efficient reservations service to residents.
• Process bookings on arrival and relay information about park facilities.
• Operate the park telephone system efficiently.
• Prepare Welcome Packs with programs and membership cards.
• Issue and control keys to guest accommodation.
• Operate the park mobile radio system.
• Take payments and issue receipts for holidays and owner accounts.
• Keep the office and reception area clean.
• Open and process post.
• Make outgoing sales calls for upselling stays and upgrades.
• Chase booking payments with hire fleet guests as per company policy.

Skills

Strong communication

Customer service

Organisational skills

Teamwork

DBS check required

Job description

Park Holidays UK is seeking a Receptionist with excellent communication and a passion for customer service. The role is based at Steeple, Southminster, Essex, and involves greeting guests, handling bookings, and providing information on park facilities.

You'll support reservations, operate the phone system, and maintain a welcoming reception. A DBS check is required; prior front-of-house experience is desirable. Benefits include staff discounts and career development opportunities.