Receptionist

Woodlake Trails; Southminster; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday discount across parks

Restaurant discount for you and family

Eye test voucher

Employee assistance programme

Gym memberships

Mortgage advice

Company pension

Job summary

Park Holidays UK is seeking a Receptionist with excellent communication and a passion for customer service. The role is based at Steeple, Southminster, Essex, and involves greeting guests, handling bookings, and providing information on park facilities.

You'll support reservations, operate the phone system, and maintain a welcoming reception. A DBS check is required; prior front-of-house experience is desirable. Benefits include staff discounts and career development opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Passion for customer service and a friendly, approachable manner.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Reception/front-of-house experience desirable but not essential.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration on Park Vision as directed by Holiday Sales Manager.
• Provide information on park activities, facilities and local services.
• Offer an efficient reservations service to residents.
• Process bookings on arrival and relay information about park facilities.
• Operate the park telephone system efficiently.
• Prepare Welcome Packs with programs and membership cards.
• Issue and control keys to guest accommodation.
• Operate the park mobile radio system.
• Take payments and issue receipts for holidays and owner accounts.
• Keep the office and reception area clean.
• Open and process post.
• Make outgoing sales calls for upselling stays and upgrades.
• Chase booking payments with hire fleet guests as per company policy.

Skills

Strong communication

Customer service

Organisational skills

Teamwork

DBS check required

Job description

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Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

Job Duties

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide an information service on all park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
• Efficiently operate the Park telephone system.
• Complete all Welcome Packs with corresponding programs, membership cards etc.
• Issue and control all keys to guest accommodation.
• Operate the Park mobile radio system.
• Take payment for holidays or caravan owners' accounts and issue receipts.
• Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upselling extended stays and upgrades.
• Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Requirements

• Strong communication and interpersonal skills
• A passion for customer service and a friendly, approachable manner
• Good organisational skills and attention to detail
• Ability to work independently and as part of a team
• Previous reception or front-of-house experience is desirable but not essential
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Free expert mortgage advice
• Company pension scheme

IND1

Location:

Steeple, Southminster, Essex, GB, CM0 7RS