Receptionist

Sun Communities & Sun Outdoors; Tendring; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Discounts on holidays

Restaurant discounts

Eye test voucher

Employee Assistance Programme

Gym membership discounts

Referral schemes

Mortgage advice

Company pension

Job summary

Park Holidays UK is seeking a Receptionist to deliver outstanding guest service at our holiday parks. You’ll greet visitors, provide information on activities and facilities, handle reservations, and manage payments with a friendly, professional approach.

As the first point of contact, you’ll support the Holiday Sales Manager, operate the park phone system, and maintain a welcoming reception area. DBS check applies.

Qualifications

• Strong communication and interpersonal skills.
• Passion for customer service and a friendly, approachable manner.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Reception or front‑of‑house experience is desirable but not essential.
• Role is subject to a DBS check.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as guided by the Holiday Sales Manager.
• Provide information on park activities, facilities and local services.
• Provide a reservations service to all resident guests.
• Process payments for holidays or caravan owners' accounts and issue receipts.
• Operate the Park telephone system and manage Welcome Packs.
• Open and process post and keep the office tidy.

Skills

Strong communication

Customer service

Friendly manner

Organised

Independent worker

Job description

Compensation: £12.71 Per Hour
Weekly Hours: 16

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast‑paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

Job Duties

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide an information service on all park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
• Efficiently operate the Park telephone system.
• Complete all Welcome Packs with corresponding programs, membership cards etc.
• Issue and control all keys to guest accommodation.
• Operate the Park mobile radio system.
• Take payment for holidays or caravan owners' accounts and issue receipts.
• Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upselling extended stays and upgrades.
• Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Requirements

• Strong communication and interpersonal skills
• A passion for customer service and a friendly, approachable manner
• Good organisational skills and attention to detail
• Ability to work independently and as part of a team
• Previous reception or front-of-house experience is desirable but not essential
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

Benefits

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

IND1