Receptionist

Partingtons; Lancashire; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Birthday leave

Wellness programmes

Bonus schemes

Pension scheme

Employee discounts

Job summary

Partingtons is actively recruiting a receptionist for Newton Hall Holiday Park in Staining. The role is part-time and permanent, offering friendly guest service and effective communication as the first point of contact for visitors.

You will handle check-ins/outs, answer calls and emails, upsell park facilities, and support other departments during busy periods. Weekend work and flexible shifts are expected.

Qualifications

• Proven experience as a Receptionist or similar role in hospitality.
• Experience with booking systems will be provided with training.
• Able to provide right to work documentation (passport or birth certificate & NI).

Responsibilities

• Check-in and check-out guests, ensuring all documentation is completed.
• Manage digital and hard copy filing for all guests.
• Answer the telephone professionally and route queries to the right department.

Skills

Strong communication skills

Customer service

Tools

Booking systems

Job description

Newton Hall Holiday Park, Staining,FY3 0AX
Part-Time Permanent
£13 per hour
Permanent

We are recruiting for a skilled Receptionist who will be the first point of contact for all our guests and visitors. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is ‘to make every day feel like a holiday’.

Location:Newton Hall Holiday Park, Staining, FY3 0AX

Hours: 28-35 hours per week

Salary: £13 per hour

Shift pattern: Shift patterns can vary between 9:00am starts and 7pm finishes subject to business needs. Weekend working will be essential. Likely Fridays, Saturdays, Sundays and Mondays. Flexibility to cover holidays would be advantageous.

Role overview

• Check-in and check-out guests, ensuring all documentation both electronic and hard copy is completed by the guest and all park.
• Manage both digital and hard copy filing systems for all guests.
• Answer the telephone in a professional and timely manner, addressing queries and directing external calls to the correct department.
• Answer e-mails in a professional and timely manner.
• Upsell facilities and services offered by the Park.
• Assist within other departments in busy periods e.g. reception or bar to support the wider team

Benefits include:

• Birthday Treat – Additional day annual leave
• Wellness programmes
• Loyalty leave
• Bonus schemes
• 1 in 6 weekends without rostered shifts (if applicable) where possible
• Ongoing training and development
• Refer a friend and Great Ideas schemes
• Use of leisure facilities across the Parks
• Discounted food
• Employee discount off holidays with the Partington Group
• Employee discount at Walterz Entertainment Hub
• Employee discount – Local Attractions Discount Scheme
• Pension scheme

Requirements:

• Proven experience as a Receptionist or a similar role within the hospitality industry with Strong knowledge of customer service.
• Experience of booking systems, additional training will be provided.
• Able to produce right to work documentation (e.g. passport or birth certificate & NI document)
• Able to produce valid driving licence
• Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail.