Guest Experience Front Desk Specialist

Big Motoring World Group; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive company in Leeds is seeking a receptionist responsible for delivering exceptional customer experiences and managing inquiries effectively. This role requires outstanding organisational and communication skills, where you will interact directly with customers and perform administrative duties. Ideal candidates will have a customer-oriented mindset. A flexible and positive attitude is crucial, along with strong IT capabilities across Microsoft platforms. Full training will be provided, making this a great opportunity for those looking to grow in a dynamic environment.

Qualifications

• Excellent organisational skills and a presentable appearance.
• Strong communicator with good IT skills and competency in multiple Microsoft platforms.
• Experience within a busy office environment is preferred, but full training will be given.
• Good oral and written communication skills.
• Exceptional customer service orientation and a positive attitude to customer care.
• Honesty and integrity.
• Flexible approach to work, focused on 'getting the job done.'
• Team player with effective time management and flexibility in working patterns.
• Literate, numerate and proficient computer skills.

Responsibilities

• Provide a helpful and professional service to customers.
• Answer face-to-face inquiries as well as over the telephone.
• Process daily post and manage email communications.

Skills

Organisational skills

Communication

IT skills

Customer service orientation

Flexibility

Team player

Tools

Microsoft platforms

Job description

A leading automotive company in Leeds is seeking a receptionist responsible for delivering exceptional customer experiences and managing inquiries effectively. This role requires outstanding organisational and communication skills, where you will interact directly with customers and perform administrative duties. Ideal candidates will have a customer-oriented mindset. A flexible and positive attitude is crucial, along with strong IT capabilities across Microsoft platforms. Full training will be provided, making this a great opportunity for those looking to grow in a dynamic environment.