Guest Experience & Front Desk Specialist

ADAGIO; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training

Employee Benefits

Dynamic Work Environment

Welcoming Team

Many more

Job summary

Adagio Apart-Hotel Birmingham is seeking a guest-focused team member to deliver exceptional service, welcome guests and help maintain the brand experience. You will play a key role in creating memorable stays and fostering positive guest relationships in a vibrant Birmingham hotel.

This position offers training and a dynamic, welcoming work environment with opportunities to contribute to guest satisfaction and brand standards through daily interactions and collaborative teamwork.

Qualifications

• Previous experience in a similar role or a customer-focused role required.

Responsibilities

• Welcome Guests
• Foster Loyalty
• Prioritize Guest Relations
• Handle Feedback
• Maintain Brand Image
• Inform Guests
• Assist with Food & Beverage Service
• Handle Administration

Skills

Customer service

Job description

Adagio Apart-Hotel Birmingham is seeking a guest-focused team member to deliver exceptional service, welcome guests and help maintain the brand experience. You will play a key role in creating memorable stays and fostering positive guest relationships in a vibrant Birmingham hotel.

This position offers training and a dynamic, welcoming work environment with opportunities to contribute to guest satisfaction and brand standards through daily interactions and collaborative teamwork.