Front Office Manager - Guest Experience Leader

Valor Hospitality Careers - UK; Birmingham; On-site; GBP 28,000 - 34,000; Full time

Job summary

AC Hotel by Marriott Birmingham is seeking a Front Office Manager to lead the front desk team, elevating guest experiences and driving service standards. The successful candidate will apply commercial insight to oversee operations and inspire a high-performing team across shifts.

We value flexible, customer-focused leadership and can accommodate varied shift patterns to meet busy periods, including evenings and weekends.

Qualifications

• Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

Responsibilities

• Lead the front office team and set high service standards.
• Monitor guest satisfaction and establish department targets.
• Be flexible with shift patterns to meet business needs.

Job description

AC Hotel by Marriott Birmingham is seeking a Front Office Manager to lead the front desk team, elevating guest experiences and driving service standards. The successful candidate will apply commercial insight to oversee operations and inspire a high-performing team across shifts.

We value flexible, customer-focused leadership and can accommodate varied shift patterns to meet busy periods, including evenings and weekends.