Reception Specialist – Customer Focus, Flexible Hours

Accor; Birmingham; On-site; GBP 27,000 - 31,000; Part time

Job summary

Accor in Birmingham, United Kingdom, is seeking a professional Reception Team Member dedicated to delivering exceptional guest service. You will be the first point of contact, handling registrations, inquiries, and reservations with discretion and care.

The role requires strong communication, organizational skills, and a proactive attitude to support hotel operations and guest needs. This is a flexible role with hourly pay of £13.45 per hour.

Qualifications

• Excellent verbal and written communication skills required.
• Strong interpersonal and customer service abilities.
• Proficiency in phone etiquette and call management.
• Proficiency in data entry and basic computer literacy.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information discretely.
• Professional presentation and demeanor.
• Reliability and strong time management skills.
• Ability to work collaboratively within a team environment.

Responsibilities

• Provide efficient guest registration, check-in, and check-out services with accuracy and courtesy.
• Handle incoming calls professionally, directing them appropriately and taking accurate messages.
• Manage reservations with precision, ensuring all details are correctly recorded and communicated.
• Maintain accurate guest accounts and provide helpful information to support their needs.
• Address guest requests promptly and courteously, escalating complex issues to the Manager on Duty when necessary.
• Ensure smooth communication between guests and various departments.
• Follow strict security procedures to protect guest confidentiality and data.
• Handle room keys, guest information, and credit card transactions securely.
• Maximize sales opportunities through attentive guest interactions.
• Maintain documentation of guest messages and internal communications.
• Keep reception equipment in good working order.
• Assist other departments when needed to support goals.
• Demonstrate exceptional customer service and total guest satisfaction.

Skills

Excellent communication

Customer service

Phone etiquette

Data entry

Multitasking

Attention to detail

Confidentiality

Professional presentation

Reliability

Teamwork

Tools

Reservation systems

Job description

Accor in Birmingham, United Kingdom, is seeking a professional Reception Team Member dedicated to delivering exceptional guest service. You will be the first point of contact, handling registrations, inquiries, and reservations with discretion and care.

The role requires strong communication, organizational skills, and a proactive attitude to support hotel operations and guest needs. This is a flexible role with hourly pay of £13.45 per hour.