Reception & Guest Experience Associate (Flexible Hours)

Accorhotel; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Job summary

Accor is seeking a professional and customer-focused Reception Team Member for our Birmingham, United Kingdom hotel. You will be the first point of contact for guests, delivering a welcoming and efficient experience while adhering to high standards of professionalism and confidentiality.

Responsibilities include guest registration, check-in/out, handling calls, managing reservations, and supporting other departments as needed.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Proficiency in phone etiquette and call management.
• Proficiency in data entry and basic computer literacy.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information discreetly.
• Professional presentation and demeanor.
• Reliability and strong time management skills.
• Ability to work collaboratively within a team environment.

Responsibilities

• Register guests and manage check-in/check-out with courtesy.
• Answer calls professionally and take accurate messages.
• Manage reservations and ensure details are recorded accurately.
• Maintain guest accounts and provide detailed information as needed.
• Address guest requests promptly and escalate when required.
• Coordinate communication between guests and departments.
• Follow security procedures to protect confidentiality and data.
• Handle keys, guest information and transactions securely.

Skills

Excellent communication

Interpersonal skills

Phone etiquette

Data entry

Multitasking

Attention to detail

Confidentiality

Professional presentation

Reliability

Teamwork

Tools

Reservation management system

Job description

Accor is seeking a professional and customer-focused Reception Team Member for our Birmingham, United Kingdom hotel. You will be the first point of contact for guests, delivering a welcoming and efficient experience while adhering to high standards of professionalism and confidentiality.

Responsibilities include guest registration, check-in/out, handling calls, managing reservations, and supporting other departments as needed.