Guest Experience Front Desk Pro — Yes I Can!

Radisson Hotel Group; West Drayton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Hotel employee discounts

Friends & Family discounts

Exclusive perks and local country-wide

Job summary

Radisson Hotel Group is seeking a Receptionist to elevate the guest experience from check-in to check-out and everything in-between. You will be part of a vibrant Front Office Team, delivering exceptional service that goes beyond the resume.

The role emphasizes guest satisfaction, patience, and a proactive approach to ensure smooth operations, with emphasis on delivering memorable moments in hospitality.

Qualifications

• Flexible with a positive Yes I Can attitude
• Eye for detail and strong observation
• Creative problem-solver with guest-centric focus
• Team player capable of supporting a dynamic Front Office
• Strong verbal communication skills for guest interaction
• Enjoys having fun while delivering exceptional service

Responsibilities

• Be the guests’ superhero ensuring all aspects of the guest journey are delivered to the highest level
• Host the show with patience and empathy in the front office
• Work proactively to ensure guest satisfaction and smooth front office operations

Skills

Yes I Can attitude

Attention to detail

Creative problem-solver

Team player

Strong verbal communication

Fun at work

Job description

Radisson Hotel Group is seeking a Receptionist to elevate the guest experience from check-in to check-out and everything in-between. You will be part of a vibrant Front Office Team, delivering exceptional service that goes beyond the resume.

The role emphasizes guest satisfaction, patience, and a proactive approach to ensure smooth operations, with emphasis on delivering memorable moments in hospitality.