Guest Service Agent - Casual

Radisson Hotel Group; Sheffield; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Up to 53% off stays

Friends & Family discounts

Discounts on breakfast, F&B, Spa

Job summary

Radisson Hotel Group in the United Kingdom is seeking a friendly Receptionist to welcome guests and manage check-in/check-out with warmth and efficiency. You will be the first point of contact, delivering exceptional service, handling guest requests, and contributing to a memorable stay in our front office team.

Prior experience is beneficial but not essential; a positive, Yes I Can attitude is key. Join a diverse, inclusive workplace where teamwork, fun, and customer satisfaction drive daily

Qualifications

• Flexible and positive attitude with a Yes I Can mindset.
• Great attention to detail in a fast-paced front office.
• Creative problem-solving to enhance guest experience.
• Passion for delivering extraordinary service to guests.

Responsibilities

• Be the guests' first point of contact and host the check-in/check-out experience.
• Deliver exceptional service and handle guest requests to ensure satisfaction.
• Work collaboratively with the Front Office Team to ensure smooth operations.

Skills

Flexibility

Attention to detail

Creative problem solving

Excellent service

Team player

Strong communication

Fun at work

Experience in similar role

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.

We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level


• You will exude patience, empathy and have the personality to host the show


• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office

Qualifications

• Flexibility and a positive, Yes I Can! Attitude


• An eye for detail


• Is a creative problem-solver


• Passionate about creating extraordinary service


• Ability to work as part of a team to ensure guest satisfaction


• Strong verbal communication skills


• Likes having fun at work


• Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference— in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide


• Guaranteed minimum of 30% off for your Friends & Family


• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.