Guest Service Agent - Casual

Rhg; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hotel discounts

Local country perks

Employee rates

Job summary

Radisson Hotel Group in the United Kingdom is seeking a friendly Receptionist to join our dynamic Front Office Team. You will greet guests, manage check-ins and check-outs, handle reservations, and ensure a welcoming, efficient start to every guest journey with warmth and professionalism. We prize a proactive, Yes I Can!

attitude, strong verbal communication, eye for detail, and teamwork. Experience in a similar role is beneficial but not essential; comprehensive training and clear career

Qualifications

• Flexible with shift patterns and room for guest requests.
• Strong customer-service mindset with a passion for hospitality.
• Sharp eye for detail to ensure accurate check-in/check-out.
• Creative problem-solver who stays calm under pressure.
• Ability to work as part of a team to enhance guest satisfaction.
• Excellent verbal communication and a friendly personality.

Responsibilities

• Manage front desk operations and guest check-in/check-out.
• Provide outstanding guest service and resolve inquiries.
• Coordinate with other hotel teams to ensure a seamless guest journey.
• Uphold Radisson brand standards and policies.

Skills

Flexibility

Customer service

Attention to detail

Problem solving

Teamwork

Verbal communication

Positive attitude

Job description

Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.

We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences.

As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Receptionists love the hustle and bustle of life! It's not just about check-in and check-out. It's about everything in-between

You will be our guests' superhero ensuring all aspects of the guest journey and experience are delivered to the highest level

You will exude patience, empathy and have the personality to host the show

As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development -helping you reach your full potential.

Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference -in hospitality, your community and beyond.

Enjoy Global & Local Perks

No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide

Guaranteed minimum of 30% off for your Friends & Family

Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.