Guest Experience Front Desk Host (40h Guaranteed)

Whitbarrow; Penrith; On-site; GBP 37,195,000 - 39,950,000; Full time

Benefits offered by this job

Holiday discount

Annual leave

Pension

Uniform provided

Referral bonus

Job summary

Whitbarrow Village is seeking a friendly receptionist to welcome guests, answer phones and emails, and help guests throughout their stay at our lakeside lodge. You’ll be the face of the resort, keeping guests informed and handling issues as they arise.

This role offers straight shifts between 8am and 8pm, five days over seven with a fair weekend rota. Close to Penrith, on the edge of the Lake District, you’ll enjoy on-site parking and a supportive, family‑run environment with progression

Qualifications

• Friendly, approachable and calm under pressure.
• Comfortable talking to guests and staff.
• Reception or hospitality experience helps but isn’t required.

Responsibilities

• Greet guests on arrival and assist them during their stay.
• Handle incoming calls and emails for the front desk.
• Resolve guest issues and coordinate with other teams as needed.
• Maintain a smooth and welcoming reception area.

Skills

Friendliness

Organisation

Communication

Job description

Whitbarrow Village is seeking a friendly receptionist to welcome guests, answer phones and emails, and help guests throughout their stay at our lakeside lodge. You’ll be the face of the resort, keeping guests informed and handling issues as they arise.

This role offers straight shifts between 8am and 8pm, five days over seven with a fair weekend rota. Close to Penrith, on the edge of the Lake District, you’ll enjoy on-site parking and a supportive, family‑run environment with progression