Guest Experience Host: Front Desk & Breakfast

Whitbread; Keswick; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Permanent contract

Full training

Career development

Whitbread Benefits Card

Company pension

Save As You Earn

Discounts on shopping, travel, cinema,

Other Whitbread perks

Job summary

Whitbread’s Keswick Premier Inn is hiring a Ground Floor Team Member to warmly welcome guests, assist with check-in and provide friendly service across breakfast and dinner. You’ll help guests enjoy a smooth stay, answer questions, and keep public areas tidy and welcoming.

Shifts include evenings and weekends. This role is permanent with 24 guaranteed hours per week, with training provided. If you’re upbeat, reliable and ready to learn hospitality, we’d love to hear from you.

Qualifications

• Experience in guest-facing roles is desirable.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Skills

Customer service

Communication

Teamwork

Calm under pressure

Job description

Whitbread’s Keswick Premier Inn is hiring a Ground Floor Team Member to warmly welcome guests, assist with check-in and provide friendly service across breakfast and dinner. You’ll help guests enjoy a smooth stay, answer questions, and keep public areas tidy and welcoming.

Shifts include evenings and weekends. This role is permanent with 24 guaranteed hours per week, with training provided. If you’re upbeat, reliable and ready to learn hospitality, we’d love to hear from you.