Full Time Receptionist - Whitbarrow - Reception

Luxury Lodges; Penrith; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Discount holidays

Referral bonus

28 days holiday

Pension

Uniform provided

Free parking

Job summary

Whitbarrow Village, a lodge resort near Penrith on the edge of the Lake District, is seeking a Receptionist to be the face of the property. You’ll welcome guests on arrival, look after them during their stay, handle phones and emails, and sort out problems as they arise.

Straight shifts only, typically 8am–8pm, five days over seven, with rotas posted in advance. Prior hospitality experience helps but isn’t required; many successful colleagues come from shops, pubs or care roles.

Qualifications

• Friendly, organised and calm when it's busy.
• Comfortable talking to anyone.
• Reception or hospitality experience helps but isn't required.

Responsibilities

• Greet guests on arrival and assist during their stay.
• Handle phone and email enquiries.
• Resolve guest issues as they arise.
• Assist with changeover days and keep shifts visible.

Skills

Customer service

Communication

Hospitality

Job description

Receptionist, Whitbarrow Village

£13.25 an hour | Full time, 40 hours a week | Permanent | Near Penrith, on the edge of the Lake District

The job

You're the face of Whitbarrow Village, a lodge resort with pools, spa facilities and on-site dining. You'll welcome guests on arrival, look after them through their stay, handle the phones and emails, and sort problems out when they come up. Busy on changeover days, steady in between, never dull.

Straight shifts only, no splits. All shifts fall between 8am and 8pm (e.g. 8am till 4:30pm and 11:30am till 8pm), five days over seven, with weekends on a fair rota. You'll always know your shifts well in advance (rotas are normally posted 2weeks in advance)

You

Friendly, organised and calm when it's busy. Comfortable talking to anyone. Reception or hospitality experience helps but isn't needed, plenty of our best people came from shops, pubs, care work and school runs.

Pay and perks

• £13.25 an hour
• Guaranteed 40 hours
• Up to 50% off holidays at 10 UK resorts, from Cornwall to the Lakes
• £400 for referring someone we hire
• 28 Days Holiday entitlement
• Pension, uniform and real progression, we're a family-run company that promotes from within.

Getting here

We\'re at Berrier, about 15 minutes\' drive from Penrith and junction 40 of the M6. You\'ll need your own transport, and there\'s free parking on site.