Front Of House Coordinator

Crimson Hotels Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounted stays around the world

Free meal on duty + unlimited hot_dr

Job summary

Crimson Hotels Group is seeking a friendly and organised Front of House Coordinator to support the reception team at the London West End property. You will manage guest records, assist with arrivals and departures, and handle enquiries to ensure a seamless guest experience.

The role requires excellent communication, a proactive attitude, and comfort with hotel technology. Previous reception or housekeeping coordination experience is desirable; training and development opportunities are provided.

Qualifications

• Friendly and organised Front of House Coordinator with excellent communication skills and a passion for outstanding guest service.
• Confident using technology, attentive to detail and able to manage multiple tasks in a busy hotel environment.
• Experience in reception, administration or housekeeping coordination is desirable; familiarity with Kipsu, PEP and Snapfix is an advantage.

Responsibilities

• Support the Reception team with daily administration, maintain accurate guest records and assist with arrivals, departures and reservation updates.
• Handle guest calls and enquiries, coordinate requests and help resolve concerns professionally and promptly.
• Coordinate room readiness with Housekeeping and communicate maintenance requests to ensure a smooth stay.

Skills

Communication skills

Guest service

Organisation

Multitasking

Attention to detail

Teamwork

Reception experience

Administration experience

Housekeeping coordination

Tools

Kipsu

PEP

Snapfix

Job description

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our propertiesoperateunder two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment tosustainability.

Why join Crimson Hotels-

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values

We care deeply about our people and communities,empower each other to grow and succeed, embrace inclusivitycreating a welcoming environment for all,innovate to continuously improve, and remain sustainableto protect our future.

As part of the Crimson Hotels Group, you will join the team supporting the Double Tree by Hilton London West End hotel which is just a short walk from Holborn Station, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of guests.

What Your Day Will Look Like

You’ll support the Reception team with daily administration, maintaining accurate guest records and assisting with arrivals, departures and reservation updates. You’ll handle guest calls and enquiries, coordinate requests and help resolve concerns professionally and promptly. Working closely with Housekeeping, you’ll coordinate room readiness, priority cleaning and guest amenities, while communicating maintenance requests to ensure a smooth and enjoyable stay.

What You’ll Bring

We’re looking for a friendly and organised Front of House Coordinator with excellent communication skills and a passion for outstanding guest service. You’ll be confident using technology, attentive to detail and comfortable managing multiple tasks in a busy hotel environment. Previous experience in reception, administration or housekeeping coordination is desirable. Experience with Kipsu, PEP and Snapfix would be an advantage. You’ll demonstrate our values through excellent customer service, teamwork and a positive, solution-focused attitude.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.