Guest Experience Concierge – Elevate Stays in London

Crimson Hotels Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounted stays around the world

Free meal on duty + unlimited hot Drin

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme and well

Learning and development opportunities

Recognition and reward schemes

Job summary

Crimson Hotels Group is seeking a friendly Concierge for our London West End property. You will greet guests, assist with luggage, arrange transport and tailor recommendations to create memorable stays.

You will work closely with the Front Office and hotel team to deliver a smooth, personalised experience, handling enquiries and special requests while maintaining a welcoming lobby and proactive guest care.

Qualifications

• Friendly and professional concierge with a passion for guest service.
• Excellent communication and organisational skills.
• Proactive approach to guest needs.
• Knowledge of London attractions, restaurants and transport links.
• Experience in concierge or guest-facing hospitality preferred.

Responsibilities

• You’ll be the welcoming face for guests, assisting with luggage and arranging transport.
• You’ll help guests with enquiries, bookings and special requests and work with Front Office to deliver a personalised experience.
• You’ll keep the lobby welcoming and anticipate guests’ needs throughout their stay.

Skills

Friendly

Excellent communication

Organisational skills

Proactive

Team player

Job description

Crimson Hotels Group is seeking a friendly Concierge for our London West End property. You will greet guests, assist with luggage, arrange transport and tailor recommendations to create memorable stays.

You will work closely with the Front Office and hotel team to deliver a smooth, personalised experience, handling enquiries and special requests while maintaining a welcoming lobby and proactive guest care.