Front Desk Ambassador: 5-Star Guest Experience

Leonardo Hotels; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Vouchers through Company-wide rewards

Thank You Week: activities and perks

Ongoing training with clear paths for进

Job summary

Leonardo Hotels is seeking a Receptionist to support the smooth operation of the Front Office, delivering exceptional guest experiences in line with our service standards. You’ll act as an ambassador for the hotel and the Leonardo Hotels estate, welcoming guests with warmth and ensuring check-in/check-out runs smoothly.

In this busy role, you’ll share a friendly, organized approach, offer local recommendations, and be a dependable, calm presence for guests and colleagues alike.

Responsibilities

• Organising all aspects of the check-in and check-out processes.
• Being the face of the hotel and an ambassador for Leonardo Hotels, delivering the 5-star guest experience.
• Providing guests with local recommendations and guidance to enhance their stay.

Job description

Leonardo Hotels is seeking a Receptionist to support the smooth operation of the Front Office, delivering exceptional guest experiences in line with our service standards. You’ll act as an ambassador for the hotel and the Leonardo Hotels estate, welcoming guests with warmth and ensuring check-in/check-out runs smoothly.

In this busy role, you’ll share a friendly, organized approach, offer local recommendations, and be a dependable, calm presence for guests and colleagues alike.