Hospitality Operations Lead: Guest Experience & Team Coach

The Grand Brighton; Basingstoke; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hotel room discounts across UK & EU

Recognition scheme with vouchers

Talent referral programme

Wellbeing calendar & training

Job summary

The Grand Brighton, part of the Leonardo Hotels family, seeks a Duty Manager to lead daily hotel operations and guest experiences. You’ll supervise the team, support interviews, coach new starters, and collaborate with HR on staff engagement while upholding our service standards and brand values.

We’re looking for someone versatile who thrives in a fast-paced hospitality environment and can drive exceptional guest moments across the hotel.

Qualifications

• Hospitality supervisory or management experience is preferred.
• Strong guest-relations and problem-solving skills.
• Experience with interviews/recruitment and coaching of new starters.
• Ability to coordinate across departments and manage day-to-day operations.

Responsibilities

• Oversee daily hotel operations and guest experiences as a Duty Manager.
• Greet guests, motivate staff, and ensure service standards are met.
• Collaborate with HR on recruitment and staff activities.
• Coach and train new starters to build confidence in their roles.
• Handle guest issues and complaints with calm, effective resolution.
• Work with other departments to create memorable guest experiences.

Job description

The Grand Brighton, part of the Leonardo Hotels family, seeks a Duty Manager to lead daily hotel operations and guest experiences. You’ll supervise the team, support interviews, coach new starters, and collaborate with HR on staff engagement while upholding our service standards and brand values.

We’re looking for someone versatile who thrives in a fast-paced hospitality environment and can drive exceptional guest moments across the hotel.