Warm-Host Front Desk Ambassador

Brighton Grand Hotel Operations Ltd; United Kingdom; Presencial; GBP 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Special rates on Leonardo Hotel rooms

Vouchers via recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing training and progression

Descripción de la vacante

The Grand Brighton is part of Leonardo Hotels and is looking for a friendly Receptionist to welcome guests and ensure smooth Front Office operations. You will be the first point of contact, delivering warm, 5-star service while coordinating check-in and check-out with colleagues across departments.

Join our vibrant team and bring your local knowledge, courteous manners and strong organisational skills to create memorable stays.

Formación

• Be passionate to make a difference and eager to bring new ideas to the table.
• Be courteous to guests and colleagues at all times.
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
• Have top-notch organisational skills.
• Be dependable, and a reassuring influence for guests.

Responsabilidades

• Manage check-in and check-out processes with a welcoming, efficient approach.
• Offer guests real 5-star treatment and assist with local recommendations.
• Support the smooth running of the Front Office department and collaborate with other teams.
• Act as an ambassador for the hotel and Leonardo Hotels estate.
• Uphold the company values of respect, dignity and fairness in every interaction.

Conocimientos

Customer service

Hospitality

Communication

Descripción del empleo

The Grand Brighton is part of Leonardo Hotels and is looking for a friendly Receptionist to welcome guests and ensure smooth Front Office operations. You will be the first point of contact, delivering warm, 5-star service while coordinating check-in and check-out with colleagues across departments.

Join our vibrant team and bring your local knowledge, courteous manners and strong organisational skills to create memorable stays.