Guest Experience Ambassador — Front Office Receptionist

Leonardo Royal Hotel Birmingham; Park Central; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Special rates on hotel rooms

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training & progression

Thank You Week

Job summary

Leonardo Royal Hotel Birmingham is seeking a welcoming Receptionist to greet guests, manage check-in/check-out, and provide high standards of service in a busy city hotel. You’ll act as the first point of contact, offering local recommendations and ensuring guests feel valued.

Join a vibrant team with ongoing training, wellbeing initiatives, and staff perks. The role focuses on professionalism, reliability, and a warm, confident personality to enhance the guest experience across the hotel.

Qualifications

• Friendly and professional demeanor required.
• Strong communication and organisational skills.
• Experience in hospitality is advantageous.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Answer phone calls and respond to guest inquiries.
• Coordinate with other hotel departments to meet guest needs.
• Maintain front desk area and handle administrative tasks.

Skills

Guest service

Communication

Organisation

Teamwork

Problem solving

Job description

Leonardo Royal Hotel Birmingham is seeking a welcoming Receptionist to greet guests, manage check-in/check-out, and provide high standards of service in a busy city hotel. You’ll act as the first point of contact, offering local recommendations and ensuring guests feel valued.

Join a vibrant team with ongoing training, wellbeing initiatives, and staff perks. The role focuses on professionalism, reliability, and a warm, confident personality to enhance the guest experience across the hotel.