Guest Experience Concierge

Leonardo Hotel Management (UK) Limited; Milton Keynes; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Room rates across UK & Europe

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing calendar

Training progression

Job summary

Leonardo Hotel Management (UK) Limited in Milton Keynes is seeking a warm and professional Receptionist to support the smooth operation of the Front Office. You will greet guests, manage check-in/check-out, and act as an ambassador for the Leonardo Hotels estate, delivering personalised service and local recommendations.

You will join a vibrant team focused on creating memorable stays, collaborating with other departments, and upholding our service standards.

Qualifications

• Experience in hospitality or customer service.
• Friendly and professional demeanor.
• Capable of multitasking and prioritising.
• Knowledge of the local area in Milton Keynes is helpful.

Responsibilities

• Manage check-in and check-out processes with a warm, guest‑first approach.
• Be the face of the hotel and support colleagues across departments.
• Offer guests local recommendations to enhance their stay.
• Ensure guests have a memorable 5‑star level of service.

Skills

Hospitality

Customer Service

Communication

Teamwork

Organization

Local knowledge

Job description

Leonardo Hotel Management (UK) Limited in Milton Keynes is seeking a warm and professional Receptionist to support the smooth operation of the Front Office. You will greet guests, manage check-in/check-out, and act as an ambassador for the Leonardo Hotels estate, delivering personalised service and local recommendations.

You will join a vibrant team focused on creating memorable stays, collaborating with other departments, and upholding our service standards.