Guest Experience Ambassador - Front Desk

Leonardo Hotel Management (UK) Limited; Exeter; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Special rates on Leonardo hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week: activities and perks

Wellbeing Calendar

Ongoing training and clear progression

Job summary

Leonardo Hotel Management (UK) Limited is seeking a friendly Receptionist to support the smooth operation of the Front Office. You’ll be the first point of contact for guests, delivering warm, five-star service and acting as an ambassador for the Leonardo Hotels estate.

You’ll collaborate with other departments and maintain the hotel’s vision and values. Expect to be involved in check-in/check-out, offer local recommendations, and contribute to a welcoming, inclusive environment while upholding

Responsibilities

• Assist with check-in and check-out processes.
• Provide guests with local guidance and recommendations.
• Serve as the face of the hotel and uphold service standards.

Skills

Customer service

Communication

Organisational skills

Dependability

Local knowledge

Job description

Leonardo Hotel Management (UK) Limited is seeking a friendly Receptionist to support the smooth operation of the Front Office. You’ll be the first point of contact for guests, delivering warm, five-star service and acting as an ambassador for the Leonardo Hotels estate.

You’ll collaborate with other departments and maintain the hotel’s vision and values. Expect to be involved in check-in/check-out, offer local recommendations, and contribute to a welcoming, inclusive environment while upholding