Guest Experience Front Desk Associate

Delta Hotels by Marriott Waltham Abbey; Epping Forest; Presencial; GBP 21.000 - 25.000; Tempo integral

Benefícios oferecidos por esta vaga

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Resumo da vaga

Delta Hotels by Marriott Waltham Abbey in the United Kingdom is recruiting a Front Office Associate on a full-time basis to deliver exceptional hospitality and guest service.

You will process check-ins, coordinate with housekeeping, handle guest inquiries, and provide information about local area.

The role offers meals on duty, provided uniform, Marriott discount card, pension, employee assistance, and opportunities for career development within Marriott's global network.

Responsabilidades

• Process guest check-ins, assigning rooms and activating room keys
• Coordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Providing a genuinely warm welcome to all guests
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Descrição da vaga

Delta Hotels by Marriott Waltham Abbey in the United Kingdom is recruiting a Front Office Associate on a full-time basis to deliver exceptional hospitality and guest service.

You will process check-ins, coordinate with housekeeping, handle guest inquiries, and provide information about local area.

The role offers meals on duty, provided uniform, Marriott discount card, pension, employee assistance, and opportunities for career development within Marriott's global network.