Guest Experience Front Desk Associate

Adagio; England; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs

Career growth opportunities

CSR activities

Job summary

Accor is seeking a Reception Team Member to welcome guests, handle check-in/out and ensure a memorable stay. You will respond to requests with warmth and professionalism, delivering a personalised experience.

In this role you will promote hotel facilities and identify opportunities to enhance each guest’s visit through upselling, while maintaining a high standard of ethics and service excellence.

Qualifications

• Team spirit
• Guest oriented and service minded
• Well organised
• Has a strong sense of ethics, leads by example

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Skills

Team spirit

Guest oriented

Service minded

Leads by example

Job description

Accor is seeking a Reception Team Member to welcome guests, handle check-in/out and ensure a memorable stay. You will respond to requests with warmth and professionalism, delivering a personalised experience.

In this role you will promote hotel facilities and identify opportunities to enhance each guest’s visit through upselling, while maintaining a high standard of ethics and service excellence.